Ryzen Pay is committed to protecting the privacy and confidentiality of its site visitors, users, and customers. We ensure that your personal information is stored securely and handled in accordance with applicable data protection laws. This Privacy Policy explains what data we collect, why we collect it, and how we use it. The information we gather helps us understand our customers’ behavior and eligibility for Ryzen Pay’s products and services, enabling us to provide a better experience.
By accessing our website or using our services, you agree to the terms of this Privacy Policy. It is your responsibility to read, understand, and consent to our data practices as described. If you have questions or concerns, you can contact us via our live chat at https://ryzen-pay.com/ and refrain from using the site until your questions are addressed. Please note that your rights under applicable data protection legislation (such as GDPR or local laws) may differ depending on your jurisdiction.
1. Information We Collect From You
We collect your personal and confidential information to provide you with our services. When you register for a Ryzen Pay account, you may provide us with data including, but not limited to: your name, email address, date of birth, payment card details, bank account information, identification documents, photos, videos, and other relevant data.
1.1. Registration Information
During account creation, we may ask for:
Personal details: name, date of birth, contact information
Identification documents: ID number, photos, videos
Payment information: credit/debit card number, bank account number, expiration dates
Additional details: industry type, account purpose, transaction history, and details of authorized representatives if applicable
1.2. Additional Information
We may request further details to verify your identity or conduct ongoing monitoring. We may also obtain information from third-party partners, including details about your behavior, linked bank accounts, and payment methods issued by third-party financial institutions. We also collect technical data such as browser type, IP address, geolocation, and usage patterns.
1.3. Transaction Information
Details about your transactions are collected and reviewed, including:
- Date, time, and amount
- Devices used
- IP addresses
- Sender and receiver names and registration info
- Payment messages
- Devices and payment instruments used
1.4. Merchant Information and Confidentiality
When merchants register, they provide business details for credit and risk assessments, including key controllers, directors, shareholders, and other confidential business information. This data is used solely for evaluation purposes and protected with at least the same care as our own confidential information. You agree not to disclose Ryzen Pay’s confidential information except as permitted by this Privacy Policy.
Ryzen Pay may review merchant accounts periodically, including requesting credit references or conducting risk assessments, which could result in account closure if adverse information is found. We may also collect business profile data to assess merchant size, customer base, and expected activity.
1.5. Maintaining Updated Information
We also gather data from your ongoing use of our services, including login details, location, device information, transaction history, cookies, and other identifiers. This helps us verify your identity and improve our services.
2. Use of Personal Information and Retention Period
We use your personal data to verify your identity, process transactions, provide product updates, and enhance our services. Transaction data is retained to meet regulatory requirements, such as AML/KYC policies, and to ensure service quality. We will delete your personal data when your relationship with Ryzen Pay ends, unless legal or regulatory obligations require longer retention.
2.1. Internal Use
- Your data may be used to
- Improve our website and user experience
- Personalize communications and offers
- Support customer service and resolve issues
- Verify your eligibility and maintain compliance with legal obligations
This information is shared only with internal teams or trusted partners on a need-to-know basis, under strict security measures
2.2. Sharing with Third Parties
We may share your personal data with trusted third-party service providers to:
- Enable specific features or services upon your request
- Respond to legal requests, warrants, or investigations
- Conduct fraud prevention and investigations
- Collaborate with authorized business partners
- Improve our website and services through analytics
In the event of a merger, acquisition, or rebranding, your data may be transferred to the new entity, with our Privacy Policy remaining applicable.
3. Disclosure of Your Information
- Other entities within our corporate group for operational purposes, including cross-border transfers with appropriate safeguards
- Trusted third-party partners involved in verifying your information or providing services
- Law enforcement, regulatory authorities, or legal entities when required by law or to protect our rights
- Third-party service providers for technical, security, or analytics purpose
4. Cookies and Similar Technologies
We use cookies and similar tracking technologies to enhance your experience. Cookies help us recognize your device, remember preferences, and analyze site usage. You can manage cookie settings through your browser preferences.
5. Your Rights
You have rights under applicable data protection laws, including:
- Access to the personal data we hold about you
- Correcting or updating your information
- Requesting deletion of your data
- Objecting to or restricting processing
- Data portability (receiving your data in a structured format)
- Revoking consent where processing is based on consent
To exercise these rights, contact us via support@ryzen-pay.com.
6. Legal Basis for Processing
We process your personal data only when we have a legal basis, which may include
- Your consent (e.g., marketing communications)
- Performance of a contract
- Our legitimate interests (e.g., improving services)
- Compliance with legal obligations
- Protection of vital interests or public interest (e.g., law enforcement)
7. Contacting Us
For questions regarding this Privacy Policy or to exercise your rights, please contact our customer support via live chat at Contact Us or email support@ryzen-pay.com.
8. Changes to This Privacy Policy
We reserve the right to amend this Privacy Policy at any time. Changes will be posted on our website, and where appropriate, we may notify you directly. Continued use of our services after updates indicates your acceptance of the revised policy.
Ryzen Ventures LLC
Company Registration: 400408377
License Number: GT/111024/01
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