Terms & Conditions

Terms & Conditions - Ryzen Pay

1. Introduction

These terms and conditions govern the use of the Ryzen Pay processing website (“the Website”) provided by Ryzen Pay. Please carefully read and understand these terms before utilizing the Ryzen Pay processing website. Your use of the website indicates your acceptance of these terms. If you do not agree, please refrain from using the services provided by Ryzen Pay.

2. Parties

This Agreement is between the user (“Customer”) and Ryzen Pay, a company registered in Georgia (Company Reg: 400408377).

3. Amendments

Ryzen Pay reserves the right to modify these terms and conditions at any time. All amendments will be posted online, and continued use of the services implies acceptance of the revised terms.

4. Provision of the Service

a. Access to the Ryzen Pay processing website is currently free. Any applicable charges will be clearly communicated before selecting services. Customers have access to the services listed on this website for Ryzen Pay to provide services to you, the client.

b. The Customer is responsible for transmitting payments to Providers as per the agreed terms and bears no responsibility for payment transmission.

5. Customer’s Obligations

a. The Customer must complete a registration process, including creating a password for access to saved searches.

b. Information provided must be accurate and promptly updated. Passwords are confidential, and any unauthorized access must be reported to Ryzen Pay. Ryzen Pay does not hold or store client data and is GDPR compliant.

6. Intellectual Property Rights

a. All intellectual property rights in the Ryzen Pay processing website, content, and software remain with Ryzen Pay.

b. Reproduction or use of the Service beyond these terms is prohibited.

c. Trademarks such as Ryzen Pay, www.ryzenpay.com, and the logo are the property of Ryzen Pay and must not be used without written permission.

7. Termination

a. Ryzen Pay may suspend or terminate services if fraud is suspected.

b. Termination does not affect accrued rights or obligations.

8. Limitation of Liability

a. Ryzen Pay strives for accurate information but does not guarantee its completeness or suitability.

b. Ryzen Pay is not liable for any loss or damage connected to service use, website content, or transactions with Providers.

9. No Partnership/Agency

This Agreement does not establish a joint venture, partnership, or agency relationship between the Customer and Ryzen Pay.

10. Data Protection

Ryzen Pay adheres to applicable data protection laws in [Country]. For details on personal data usage, contact support@ryzen-pay.com.

11. Assignment

The Customer cannot assign rights under this Agreement. Ryzen Pay can assign its rights to any person or entity.

12. Force Majeure

Ryzen Pay is not liable for breaches caused by events beyond its reasonable control.

13. Entire Agreement and No Waiver

This Agreement supersedes all other agreements, oral or written. No waiver by Ryzen Pay releases the Customer from liability.

14. Notices

All notices under this Agreement must be in writing.

15. Governing Law

This Agreement is governed by the laws of [Country]. Both parties submit to the non-exclusive jurisdiction of the courts.

16. Refund Policy

a. Ryzen Pay understands the importance of customer satisfaction and will aim to resolve any issues promptly.

b. Refund requests must be made within 10 days of the original purchase, via online or in person where applicable.

c. Eligibility for a refund is subject to the terms specified on the respective product or service page. Customized or digital downloadable products may not be eligible.

d. To request a refund, contact our customer support at support@ryzen-pay.com. Refunds are only issued if the service was not completed. Once an invoice is issued to the customer, the services are considered complete by Ryzen Pay.

e. Refunds will be issued to the original payment method and may take up to 7-14 business days to process unless Ryzen Pay states otherwise.

f. Ryzen Pay reserves the right to refuse or cancel refunds at its discretion if the service is abused or if it suspects wrongdoing.

g. Refused transactions may result in the suspension of services.

17. Purchase of Services or Goods

These terms also apply to the purchase of services or goods online or, if applicable, in person via card reader. Payments can be made online or, if applicable, in person via a card reader. All fees are standard banking rates.

18. Invoicing and Payment

a. Invoices for services will be issued as per standard policy and are payable immediately unless stated otherwise by Ryzen Pay. Payments are processed upon delivery of an approved invoice for services provided. A detailed invoice will be issued upon completion of the provision of services.

b. Ryzen Pay will send an invoice for payment with instructions. Payments can be made by card if a terminal is applicable and provided to the customer.

19. POS

Ryzen Pay’s order fulfillment process is designed for a seamless experience, encompassing secure payment handling, real-time updates, and integration with various payment methods via our terminal and bank APIs. Please refer to section 18 on invoicing and payments; in the event of trade shows or specific events, payment can be made in person depending on the payment option provided by Ryzen Pay (terminal or payment link). By utilizing the Ryzen Pay processing website, users confirm their agreement to these terms and conditions, encompassing the refund policy. Last Updated: 01.01.2024.

Card Processing Terms and Conditions – Payment Gateway (applicable services only, ECOM)

1. Introduction

These Card Processing Terms and Conditions (“Terms”) govern the provision of card processing services (“Services”) by Ryzen Pay (“we,” “us,” or “our”) to the merchant (“you” or “your”). By using our Services, you agree to be bound by these Terms.

2. Definitions

Immediate Payment: The process where funds from transactions are transferred to your account shortly after the transaction is processed, subject to terms and conditions.
Rolling Reserve: A portion of your daily transaction volume held back to cover potential chargebacks, disputes, or refunds.
High-Risk Merchant: A merchant categorized as high-risk due to the nature of their business, transaction volume, or other risk factors.
Payout Delay: A delay in the disbursement of funds to your account, applicable to high-risk merchants and under specific circumstances to reduce risk.

3. Agreement to Terms

By agreeing to work with Ryzen Pay, you acknowledge and accept all terms set out herein. You also agree that rolling reserves and delayed payments will be implemented to mitigate risk to our acquiring partners and Ryzen Pay.

4. Services Provided

Our card processing services are used for:

eCommerce: Enabling online payment processing for merchants selling goods and services via the internet.
POS Terminals: Providing point-of-sale terminals for in-store transactions. Please complete the application form in the acquiring section of this website.
Application Development Gateways and API Integrations: Facilitating integration with various applications and platforms through our secure APIs.

5. PCI DSS Certification

We hold a PCI DSS (Payment Card Industry Data Security Standard) certification, ensuring that we adhere to the highest security standards to protect cardholder data during transactions.

6. Immediate Payment

We strive to provide immediate payment for transactions processed through our Services. However, the actual time frame for fund transfer may vary based on the acquiring bank and other factors beyond our control. Immediate payment is subject to compliance with all terms and conditions outlined herein.

7. Rolling Reserve

To manage risk and ensure financial stability, we will implement a rolling reserve as follows:

A percentage of each transaction will be held in reserve.
The reserve will be released after a specified period, typically 7-10 days, provided there are no chargebacks, disputes, or refunds.
The reserve percentage and holding period will be determined based on your business profile, transaction history, and risk assessment.

8. High-Risk Merchants

High-risk merchants are subject to additional terms due to the increased risk associated with their transactions. If you are classified as a high-risk merchant:

9. Payout Delay

To further manage risk, a payout delay may be applied in the following circumstances:

10. Chargebacks and Disputes

In the event of a chargeback or dispute, the corresponding amount will be deducted from your account balance or rolling reserve. You are responsible for managing and resolving chargebacks and disputes in accordance with the card network rules.

11. Fees and Charges

You agree to pay all fees and charges associated with our Services as outlined in the fee schedule provided to you. We reserve the right to modify our fee structure without prior notice.

12. Termination

We reserve the right to terminate your access to our Services at any time, with or without cause. Upon termination, any remaining balance in your account, after deducting applicable fees and reserves, will be transferred to you in accordance with our payout terms.

13. Limitation of Liability

We are not liable for any indirect, incidental, or consequential damages arising from your use of our Services. Our liability is limited to the amount of fees paid by you for the Services in the preceding three months.